Refund and Cancellation Policy
1. Scope
This Refund and Cancellation Policy ("Policy") applies to all paid services and digital products purchased from Mind and Soul Institute Corp ("Company", "we", "us") through https://mindandsoul.institute/: Recorded Courses, Live Courses, Individual Sessions, Programs, Paid Webinars, and the Meditation Library Subscription (as defined in the Service Agreement). This Policy forms part of the Service Agreement.
Nothing in this Policy limits or excludes any consumer right that cannot be waived under the law of your country of residence; where such mandatory rights are more favorable to you than this Policy, the mandatory rights prevail.
2. Summary Table
The rules below are stated in full in Sections 3–8. In brief: Recorded Courses — refundable within 14 days of purchase if no more than 20% of the content has been accessed. Live Courses — refundable until the start of the second live lesson. Paid Webinars — refundable if requested at least 24 hours before the start. Individual Sessions — unscheduled sessions refundable within 14 days of purchase; scheduled sessions refundable if cancelled at least 24 hours before the start; late cancellations and no-shows are not refundable. Programs — refundable within 14 days of purchase, less the value of sessions already delivered or forfeited. Subscription — cancel anytime effective at the end of the current billing period; no refunds for the current period.
3. Recorded Courses and Other Digital Content
Voluntary satisfaction guarantee. You may request a refund within fourteen (14) days of the date of purchase, provided that: (a) you have accessed no more than 20% of the course content (measured by lessons/modules opened or marked as viewed in the learning platform); (b) you have not downloaded materials, except where downloading is expressly permitted; and (c) you have not received a certificate of completion. This guarantee is offered voluntarily by the Company and applies worldwide, in addition to (not instead of) any statutory rights.
If a refund is approved after materials were downloaded where permitted, you must permanently delete all downloaded materials; the Company may ask you to confirm deletion in writing before processing the refund.
After the 14-day period, purchases of Recorded Courses are non-refundable, except where required by mandatory law. The Company may, at its sole discretion, offer alternatives such as an access extension or a credit toward another Service; such offers do not create an obligation for future cases.
4. Live Courses
For a Live Course (a course including live lessons), you may request a refund at any time before the start of the second live lesson of the course. From the start of the second live lesson, the purchase is non-refundable, except where required by mandatory law. Where a Live Course includes recorded materials, accessing more than 20% of those materials before requesting a refund also ends eligibility under this Section. If the Company cancels a Live Course or materially fails to deliver it as described, you will receive a refund of the undelivered part (or, at your choice, a credit or transfer to another cohort).
5. Paid Webinars
You may cancel your registration for a Paid Webinar and receive a full refund if you request it at least 24 hours before the scheduled start. Later requests and non-attendance are not refundable. If the Company cancels a webinar and does not offer a replacement date or a recording of equivalent value, the registration fee will be refunded in full.
6. Individual Sessions and Programs
Unscheduled sessions. Sessions purchased but not yet scheduled may be refunded on request within fourteen (14) days of purchase.
Scheduled sessions. A scheduled session may be cancelled or rescheduled free of charge until 24 hours before its start time. A session cancelled or rescheduled less than 24 hours before its start, and a session you do not attend (no-show), is deemed delivered and is not refundable, except in documented exceptional circumstances (such as a medical emergency), which the Company will review in good faith, or where mandatory law provides otherwise.
Programs (session packages). You may terminate a Program within fourteen (14) days of purchase. In that case the Company refunds the Program price less the value of sessions already delivered or forfeited under this Section, calculated at the Company’s standard price for a single Individual Session (not at the discounted package rate). After 14 days from purchase, Program fees are non-refundable, except where mandatory law provides otherwise; unused sessions remain available until the end of the Program’s validity period. If the Company terminates a Program for reasons other than your material breach, undelivered sessions are refunded pro rata at the package rate.
Expiry. Sessions and Programs not used within their validity period (as stated in the Service Agreement or on the Service Page) expire without refund, except where mandatory law provides otherwise.
7. Meditation Library Subscription
You may cancel your subscription at any time via your account settings; cancellation takes effect at the end of the current billing period (monthly or semi-annual, as applicable), and you keep access until then. Amounts already charged for the current billing period are not refunded, except: (a) where required by mandatory law; (b) in the case of duplicate or erroneous charges, which will be refunded in full; or (c) where the Company permanently discontinues the Meditation Library before the end of a period you have paid for, in which case the unused part of that period is refunded pro rata. Cancelling before a renewal date prevents the next charge; the renewal date and price are shown in your account and in the confirmation email.
8. Consumers in the European Union and the United Kingdom
If you purchase as a consumer and are habitually resident in the EU or the UK, the following applies in addition to the rules above; where these statutory rules are more favorable to you, they prevail.
8.1 Digital content (Recorded Courses, recorded materials, Meditation Library)
You have a statutory right to withdraw from a distance contract within 14 days without giving a reason. For digital content that is not supplied on a tangible medium, this right is lost if performance has begun with your prior express consent and your acknowledgment that you thereby lose the right of withdrawal. At checkout for digital content we therefore ask for your express consent to immediate access together with this acknowledgment; if you give it, access is granted immediately and the statutory 14-day withdrawal right no longer applies — however, the Company’s voluntary guarantee in Section 3 continues to apply to Recorded Courses. If you do not give this consent, access will be granted after the 14-day withdrawal period expires, and you may withdraw at any time before then for a full refund.
8.2 Services (Live Courses, Individual Sessions, Programs, Paid Webinars)
You may withdraw from a contract for services within 14 days of its conclusion without giving a reason. If you ask us to begin performance during the withdrawal period (for example, by attending a live lesson, webinar, or session within the first 14 days), and you then withdraw, you must pay an amount proportionate to the services provided up to the moment of withdrawal, calculated against the total price; the remainder is refunded. The right of withdrawal is lost once the service has been fully performed, if performance began with your prior express consent and acknowledgment of that loss.
8.3 How to withdraw
To exercise the right of withdrawal, send an unequivocal statement (for example, by email to info@mindandsoul.institute) before the withdrawal period expires. You may use the model form at the end of this Policy, but it is not obligatory. We will reimburse you using the same means of payment you used, without undue delay and no later than 14 days after being informed of your decision.
9. Discounted and Promotional Purchases
This Policy applies equally to Services purchased at a discount or during a promotion, unless different (lawful) conditions are clearly stated at the time of purchase. Refund amounts are always calculated on the price actually paid. Services purchased through third-party platforms are subject to the refund policy of that platform.
10. How to Request a Refund; Processing
Send refund requests to info@mindandsoul.institute (or via the Website contact page), including your full name, the email used for the purchase, the name of the Service, the date of purchase, and the reason for the request. We will review the request and notify you of the outcome within 5 business days. Approved refunds are issued to the original payment method within 10 business days of approval; your payment provider may need additional time to post the funds. Where a refund is approved, access to the relevant Service is revoked, and any permitted downloads must be permanently deleted.
11. Chargebacks
If you believe a charge is incorrect, please contact us first — most issues can be resolved faster than through a payment dispute. Initiating a chargeback for a charge that was properly disclosed and authorized, instead of using this Policy, may result in suspension of access pending resolution. Nothing in this Section limits your rights against your card issuer or bank.
12. Contact
Mind and Soul Institute Corp 5900 Balcones Drive STE 100, Austin, TX 78731, USA
Email: info@mindandsoul.institute
Annex: Model Withdrawal Form (EU/UK consumers)
(Complete and return this form only if you wish to withdraw from the contract.)
To: Mind and Soul Institute Corp 5900 Balcones Drive STE 100, Austin, TX 78731, USA, info@mindandsoul.institute:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: ____________________. Ordered on (*)/received on (*): ____________. Name of consumer(s): ____________. Address of consumer(s): ____________. Signature of consumer(s) (only if this form is notified on paper): ____________. Date: ____________. (*) Delete as appropriate.